This Refund & Cancellation Policy explains how cancellations, refunds, and disputes are handled by Elevate Home Renovations LLC. The specific terms for your project are stated in your written proposal, consultation agreement, or invoice; where those terms differ from this page, your signed agreement controls.
1. Consultation Fees
If a consultation carries a fee, that fee is disclosed and agreed in writing before any charge. Consultation fees are generally non-refundable once the consultation has been delivered, because they pay for time, expertise, and planning already provided. If a paid consultation is cancelled with reasonable advance notice before it takes place, the fee may be refunded or credited at our discretion.
2. Project Deposits
A deposit may be required to reserve scheduling and begin an approved project. Because a deposit allows us to commit resources, order materials, and reserve time, deposits are refundable only to the extent that funds have not yet been spent on materials, labor, scheduling commitments, or services performed on your behalf.
- Cancellation before work or material orders begin: the deposit is refundable, less any non-recoverable administrative or third-party costs already incurred.
- Cancellation after materials are ordered or work has begun: the refundable amount is reduced by the cost of materials ordered, work performed, and any non-cancellable commitments.
3. Progress & Final Invoices
Payments for work already performed, materials supplied, and services delivered are non-refundable. If you believe an invoice contains an error, contact us promptly and we will review it in good faith.
4. How to Request a Cancellation or Refund
To cancel a project or request a refund, contact us in writing using the details below. Please include your name, project address, and a description of your request. We will acknowledge your request and respond with the applicable terms, typically within a few business days.
5. How Refunds Are Issued
Approved refunds are issued to the original payment method through our payment processor, Stripe, where possible. The time for a refund to appear depends on your card issuer or bank.
6. Workmanship Concerns
If you have a concern about completed work, contact us promptly. We will review the issue and, where the concern relates to our workmanship and is covered by your written agreement, work in good faith toward a reasonable resolution.
7. Chargebacks
If you have any concern about a charge, please contact us first so we can resolve it directly. Filing a chargeback without first contacting us may delay resolution. We maintain written proposals, approvals, and invoices to document each transaction.